Procedure: evidence, insurer, court action
After a lift accident or piste incident, securing evidence in the first 72 hours is decisive. The operator must document the incident: accident report, photos of the scene before the piste is groomed, witness statements from the lift staff, maintenance and inspection records, avalanche-commission protocol for the day in question and weather records. The injured party, for their part, secures photos, witness contacts and medical reports; the lift-ticket number makes it possible to reconstruct the skier’s movements and the services booked. Waiting weeks typically leads to a loss of evidence, snow conditions change, witnesses disappear and snowcats groom the site flat.
Out-of-court claim handling runs first through the operator’s commercial liability insurer. Large cableway undertakings are covered by Allianz, Generali, Uniqa, Wiener Städtische and Versicherungskammer Bayern; the claims adjusters at those carriers are familiar with the relevant OGH case law and act cautiously, particularly where the operator’s documentation is patchy. A well-drafted letter of claim with a medical basis, a pain-and-suffering calculation based on daily rates and a precise figure for treatment costs significantly increases willingness to settle.
If no out-of-court settlement can be reached, the claim proceeds to the competent Landesgericht (Regional Court), or, where the amount in dispute is up to EUR 15,000, the Bezirksgericht (District Court). Territorial jurisdiction is governed by § 92a JN and lies with the court of the place of the accident, in practice often LG Salzburg, LG Innsbruck or LG Feldkirch. In parallel, a criminal investigation is often pending against the vehicle operator, blasting officer or operations manager. As a private party under § 67 StPO (Austrian Code of Criminal Procedure), the injured party can participate in the criminal proceedings and pursue civil claims adhesively, a considerably more cost-effective option than pure civil litigation. For the criminal-law dimension see also strafsachen.at; for the general damages issues after a slope accident see slope accidents.